Help & support
Contact us
Write to us at contact@powalia.com (+33 6 09 12 14 50). We do not offer a permanent telephone helpline.
Keeping your messages safe
- Never share your password.
- Do not send any health data by email.
- Do not send any intimate or body photos by email.
- Send only the technical details that are needed. We may ask for reasonable confirmation of your identity.
Your account
Forgotten password: use “Forgotten password” on the sign-in screen. See also the “Privacy Policy”, “Your rights and personal data”, the export of your data (Profile → Privacy and my data → Export my data) and “Account deletion”.
Subscriptions and purchases
The Powalia subscription is available: €24.99/month or €199/year. You can subscribe from the app (App Store or Google Play) or from your Powalia account on the web once you are signed in. Payments and refunds are handled by whichever platform collected the payment. The “Restore my purchases” feature is in the app, on the “My subscription” screen. Full details: “Subscriptions & pricing” and “Terms of Sale and Subscription”.
Programmes from the shop
When a programme is offered and purchased in the app, access is provided on Systeme.io. If you have trouble accessing it, contact us at contact@powalia.com with the email address of the account and the name of the programme. Do not send any health data.
Technical problem
For a technical problem, please tell us: your device, your system version, your browser or app version, the exact step, the error message, and if possible a screenshot with no sensitive data.
Emergencies
Powalia support is not a medical service and not an emergency service. In an emergency or immediate danger, contact your country's emergency services without delay.
Reporting content in the Circle
You can report content through the reporting feature in the app or by writing to contact@powalia.com. There is no systematic prior moderation; the rules are set out in the “Terms of Use”.